amigo77

What kind of support do you prefer to have before choosing a reseller hosting? Is it important for you at all to have it?

Toaster

Hi
I think that inhouse or indoors support always better.

kenni

E-mail and ticket system -- live/phone support is asking for too much for most hosting companies.

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kloze

normally i will asked them any related question..and counting on time they spent to reply my question, i will decided which hosting will give a good service.

amigo77

I guess a ticket system is also not bad one.

advertiser

In addition to ticket system,msn supoort may be given to me. it is fast and easy.

Katey

Hi there,


I think that is true in a way, although a phone line ensures that the company has some sort of inhouse support center. Although for smaller companies, yes you are right.

For me I like the full lot; Support Forum, Ticket System, Live Help and Phone Support.


Regards,
Kieran Taylor.

antanta

I prefer live support, ticket system and phone support.

igrowyourbiz

People preferred to use our telephone, email and live chat so much...we stopped using ticket systems

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charlesgan

ticket support. send them email, continue back my work. and follow up once it reply me. else i hope for phone support

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dimi

the major thing here must be how quick are they ?
YOu can hav e-mail phone and etc. but if they answers your mail after 24 h or the phone is always busy ... this is not good

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Goggaa

If you are asking about people in general, I think that there are two kinds of people here: those wishing to sell hosting and those wishing toi buy it. It's obvoius, that the second would be interested in getting support. What exactly? If the company is reliable and really taking care of their clients, they won't be sending customers to get support from the third party. I use ahosting.biz and get support directly from that host.

antanta

How long do you use ahosting.biz?

olkin

I think phone is important only for pre-sales and extremely urgent issues, but is the support guys are responsive, ticket system works fine for me.

hot_shot

i havent tried as it too tiring going and knocjkking n people dorrs

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