Web Hosting Buzz = Thumbs Down

compuXP · 07-08-2006, 04:11 PM

www.webhostingbuzz.com

I used thtem for about a year, but then I had them cancel my hosting account.

I was still getting their service announcements/bulletins via email. I asked them to unsubscribe me and they didn't respond. I asked again and they said OKAY, but they never did....

So then I got billed for another year's worth of hosting on the credit card - yipes! $134.71 on the credit card .... I became upset and demanded a refund and unsubscription from their email.

I got the refund, thankfully.

But I still get their email bulletins. -_-

Don't use them. They were okay in the beginning when they first started out, but now... ugh...

-Matt

whbcto · 07-22-2006, 04:51 PM

Did you enter your cancellation request within a sufficient time frame to stop it going through? I am doubting you did (full details are in our terms and conditions), as very rarely does an order get renewed if it is cancelled within sufficient time. We still gave you your refund however.

And when you signed up to our service status announcements, full details were sent on how to unsubscribe. Those still apply. You can unsubscribe at http://www.whbstatus.com

jumpenjuhosaphat · 07-22-2006, 05:12 PM

Obviously you research your name. Kudos for that.

compuXP · 07-22-2006, 11:31 PM

Wow, I am actually glad to see a WHB representative here

Wonderful ^_^

I did enter the request in sufficient time, I got an email back confirming the account was deleted, yet... I lost the email, actually

It was a long time ago.

I'm glad I got the refund, yes, thanks for that. Yet, if I was given a refund, why do I still get email bulletins?

Why are those seperate from the hosting account? Why would I need email bulletins if I don't have an account there anymore?

I just wonder why it can't all be one thing: why do I need to cancel 3 things when I ordered just 1? Poorly done IMO.

compuXP · 09-27-2006, 11:06 PM

UPDATE!

I've just been billed again but this time for $48.00. Now I'm ticked.

smokingredone · 09-28-2006, 01:27 AM

wow, unbelieveable

whbmanagement · 09-28-2006, 05:46 AM

Hi,

The hosting cancellation process is very simple. You have to submit a ticket to cancel the service before it is billed because all the accounts are billed automatically. We cannot know if you are hosted with us or not. One has to actaully inform us to cancel the hosting account. If you submit the request in time, you will never be billed. Having said that I see your ticket under our system and I have asked the billing manager to take care of it shortly for you.

Sorry for any inconvenience. We are not that bad if the procedures are followed.

Katey · 09-28-2006, 10:25 AM

Hi there,

Quote:

Originally Posted by whbmanagement

Hi,

The hosting cancellation process is very simple. You have to submit a ticket to cancel the service before it is billed because all the accounts are billed automatically. We cannot know if you are hosted with us or not. One has to actaully inform us to cancel the hosting account. If you submit the request in time, you will never be billed. Having said that I see your ticket under our system and I have asked the billing manager to take care of it shortly for you.

Sorry for any inconvenience. We are not that bad if the procedures are followed.

Surely his cancelation was in good time as he got an e-mail saying it was cancelled, so why was he wrongfully billed again for a second time and still recieving newsletters

.

Regards,
Kieran Taylor.

compuXP · 09-28-2006, 09:18 PM

Quote:

Originally Posted by whbmanagement

Hi,

The hosting cancellation process is very simple. You have to submit a ticket to cancel the service before it is billed because all the accounts are billed automatically. We cannot know if you are hosted with us or not. One has to actaully inform us to cancel the hosting account. If you submit the request in time, you will never be billed. Having said that I see your ticket under our system and I have asked the billing manager to take care of it shortly for you.

Sorry for any inconvenience. We are not that bad if the procedures are followed.

Yeah, by the way you already have an account... I already canceled - like TWO YEARS AGO. And got no notice about being billed again...

Rogem · 10-03-2006, 06:46 PM

I heard there a quite bad host. Looking over the packages i think there jerks! There showing bandwith a year intead of monthly.

From what i can see i think this is just another cPanel host that are overselling space.

I hate to say this but compared to my buget host they suck. My host gives me 'Downtime Compensation' They recently went down and I got a a refund for that month. No cupon rubbish, I got real money.

Do you know the server spaces for Buzz?

PWRseth · 10-07-2006, 11:57 AM

Did you get this resolved?

Rogem · 10-12-2006, 03:34 PM

You should unsubscribe to there forums. It could be the source of the problem.

07-08-2006, 04:11 PM	#1
compuXP Retired Member Join Date: Dec 2005 Posts: 138	Web Hosting Buzz = Thumbs Down www.webhostingbuzz.com I used thtem for about a year, but then I had them cancel my hosting account. I was still getting their service announcements/bulletins via email. I asked them to unsubscribe me and they didn't respond. I asked again and they said OKAY, but they never did.... So then I got billed for another year's worth of hosting on the credit card - yipes! $134.71 on the credit card .... I became upset and demanded a refund and unsubscription from their email. I got the refund, thankfully. But I still get their email bulletins. -_- Don't use them. They were okay in the beginning when they first started out, but now... ugh... -Matt __________________ Retired Moderator/Member/Friend/Helper - it was great working with all of you!

07-22-2006, 04:51 PM	#2
whbcto Newcomer Join Date: Jul 2006 Posts: 1	Re: Web Hosting Buzz = Thumbs Down Did you enter your cancellation request within a sufficient time frame to stop it going through? I am doubting you did (full details are in our terms and conditions), as very rarely does an order get renewed if it is cancelled within sufficient time. We still gave you your refund however. And when you signed up to our service status announcements, full details were sent on how to unsubscribe. Those still apply. You can unsubscribe at http://www.whbstatus.com

07-22-2006, 05:12 PM	#3
jumpenjuhosaphat Forum Admin Contributor Join Date: Jun 2006 Location: Denver Posts: 4,457	Re: Web Hosting Buzz = Thumbs Down Obviously you research your name. Kudos for that. __________________ Storage Sheds Lost Forum

07-22-2006, 11:31 PM	#4
compuXP Retired Member Join Date: Dec 2005 Posts: 138	Re: Web Hosting Buzz = Thumbs Down Wow, I am actually glad to see a WHB representative here Wonderful ^_^ I did enter the request in sufficient time, I got an email back confirming the account was deleted, yet... I lost the email, actually It was a long time ago. I'm glad I got the refund, yes, thanks for that. Yet, if I was given a refund, why do I still get email bulletins? Why are those seperate from the hosting account? Why would I need email bulletins if I don't have an account there anymore? I just wonder why it can't all be one thing: why do I need to cancel 3 things when I ordered just 1? Poorly done IMO. __________________ Retired Moderator/Member/Friend/Helper - it was great working with all of you!

09-27-2006, 11:06 PM	#5
compuXP Retired Member Join Date: Dec 2005 Posts: 138	Re: Web Hosting Buzz = Thumbs Down UPDATE! I've just been billed again but this time for $48.00. Now I'm ticked. __________________ Retired Moderator/Member/Friend/Helper - it was great working with all of you!

09-28-2006, 01:27 AM	#6
smokingredone Junior Member Join Date: Sep 2006 Location: alexandria, va Posts: 35	Re: Web Hosting Buzz = Thumbs Down wow, unbelieveable __________________ http://singlesnmotion.com - singles networking and dating service http://wwcos.com - affordable audio/video streaming for your site

09-28-2006, 05:46 AM	#7
whbmanagement Newcomer Join Date: Sep 2006 Posts: 1	Re: Web Hosting Buzz = Thumbs Down Hi, The hosting cancellation process is very simple. You have to submit a ticket to cancel the service before it is billed because all the accounts are billed automatically. We cannot know if you are hosted with us or not. One has to actaully inform us to cancel the hosting account. If you submit the request in time, you will never be billed. Having said that I see your ticket under our system and I have asked the billing manager to take care of it shortly for you. Sorry for any inconvenience. We are not that bad if the procedures are followed.

10-03-2006, 06:46 PM	#10
Rogem Newcomer Join Date: Oct 2006 Posts: 29	Re: Web Hosting Buzz = Thumbs Down I heard there a quite bad host. Looking over the packages i think there jerks! There showing bandwith a year intead of monthly. From what i can see i think this is just another cPanel host that are overselling space. I hate to say this but compared to my buget host they suck. My host gives me 'Downtime Compensation' They recently went down and I got a a refund for that month. No cupon rubbish, I got real money. Do you know the server spaces for Buzz?

10-07-2006, 11:57 AM	#11
PWRseth Junior Member Join Date: Oct 2006 Location: USA Posts: 60	Re: Web Hosting Buzz = Thumbs Down Did you get this resolved? __________________ PWRHost www.pwrhost.com Web Hosting \| VPS \| Dedicated Servers

10-12-2006, 03:34 PM	#12
Rogem Newcomer Join Date: Oct 2006 Posts: 29	Re: Web Hosting Buzz = Thumbs Down You should unsubscribe to there forums. It could be the source of the problem.

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