Andreas V.

Hi,

I got this e-mail today and I'm quite shocked about it. It's in Dutch, but I will translate it:

"Hallo <my name>,

We hopen dat u begrijpt dat wij dit als noodzakelijke stap beschouwen
om de belangen van zowel onze adverteerders als onze andere
AdSense-uitgevers te beschermen. We beseffen dat dit tot ongemak kan
leiden en willen u daarom alvast bedanken voor uw begrip en medewerking.

We hopen dat u begrijpt dat wij dit als noodzakelijke stap beschouwen
om de belangen van zowel onze adverteerders als onze andere
AdSense-uitgevers te beschermen. We beseffen dat dit tot ongemak kan
leiden en willen u daarom alvast bedanken voor uw begrip en medewerking.

Als u vragen heeft over uw account of de maatregelen die we hebben
getroffen, verzoeken we u niet op deze e-mail te reageren. Meer
informatie vindt u op
https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=nl.

Met vriendelijke groeten,

Het Google AdSense-team"

In English:

"Dear <my name>,

We have checked our log files and found out that your AdSense-account forms a significant risk to our AdWords-advertisers. Because it can bring us financial damage in the future if we don't block your account, we decided to suspend your account.

We hope you understand that we take this necesarry action to protect our interests and the interests of our advertisers. We realize this can cause discomfort and therefore we already want to thank you for your understanding and cooperation.

If you have any questions about your account or the actions we have taken, we ask you not to react to this e-mail. More information can be found at:
https://www.google.com/adsense/support/bin/answer.py?answer=57153&hl=nl

Yours sincerely,

The Google-Adsense team"

This is the website url where the ads were at:

http://www.quickradio.nl/software/quickradio.php

The Clickratio was indeed high, sometimes 15%, but what can I do about it? I never encouraged people to click on ads.

I had 80 $ in my account, so I'm not happy to hear this from Google. I already filled in the form to tell it's a mistake they've made. I never clicked on my own ads, I never told family to click on the ads etc. In the e-mail Google doesn't say a word about what I could do wrong, so what happened?

I read this similar topic:

http://talk.iwebtool.com/thread13605.html

OldWelshGuy tells he maybe can help getting Google Adsense accounts back online again. If you're out there, please help me, thank you.

What else can I do about it? How long will it normally take to get a reply from Google? What are the stats about this kind of matter, does Google re-open accounts many times?

Greetings,

Andreas

frutta

I think you probably clicked your own ads.

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Mega B

Google dont stop accounts without a reason,the trouble is when you receive the email from them they dont tell you what caused the problem and forget about appealing because they wont listen.That is why i have the main adsense account and a back up just in case it happens.
As luck would have it the adsense only accounts for a small amount of revenue from my sites,75% comes from CJ,20% from affiliate futures and coming in last in last is adsense at 5%

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Andreas V.

No, that just isn't true. I never clicked my own ads, nor have I encouraged visitors / family to click.

Andreas V.

Yes, I can understand they don't stop account with a reason, but if they don't tell the reason it sucks.

Hm, AdSense worked fine for me, no questions asked etc.

But you say I can forget my AdSense account, forever? :sad:

Andreas

Mega B

I dont hold much hope for you getting that account back,but there are ways of getting another account but you cannot use the exact same information that you used last time change the details that you provide to the like a differant email address etc and it should work.

Adsense is fine on any site and yes it does bring in revenue,but its CJ (Commission Junction) that brings in the really big money

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jumpenjuhosaphat

It's always a shame to hear that people have had their adsense accounts suspended only a few dollars shy of reaching the first payment....On the other hand, if Google didn't ban those accounts, then it could wind up costing their advertisers countless millions on fraudulent clicks. I'm not saying that you did anything wrong, perhaps you didn't. But, there are so many adsense publishers out there that are still trying to one up the system, that I think in these cases, Google is just covering their ass.

I accidentally clicked my own ads on two occasions, both times I reported it to adsense immediately. Both times I received a responce telling me that I didn't need to contact them because of a single accidental click, that they automatically filtered out my IP from click throughs. But if I had to guess, it helped that I did fess up to the clicks. Also, many people beleive that if they click on their own ads that they'll get paid for it. Some people join services where they exchange clicks. Some people have family and friends click. Some people offer to click openly in forums like this one(and then get banned). Some people do nothing wrong. It's hard to say what Google uses to filter out good from bad clicks.

If they were to tell us what they did to determine click fraud, then fraud commiters would know too, and would have the knowledge necessary to commit fraud without being detected. That is why they never tell you why, and they probably never will, unless it is required by law.

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hasan_889

it's really shame that google never tells u the reason of banning the accounts. It's really heart breaking ... I felt this twice. I can feel what u r feeling ... as others said no use in appealling. It won't show you any light.

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pdfmania

I have a question from this case.
Let's say there is a web site which contents are not so good. And, there are also ads on the pages which the ads titles attract the most visitors visiting to the pages. (all pages of this site has this same ads). let's say 50% of the visitors click the ads.. is this normal to google or will google ban the owner's adsense account because it's like click fraud case?

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Andreas V.

Thanks for the replies anyways, well like I said before, I never clicked my own ads, I never encouraged people, I never told family / friends to click on my ads. I only told them about my website.

I still have hope, because in my e-mail they don't talk about illegal clicks or encouraging people (like in other e-mails from banned adsense-users I've seen).

If I don't get a reply in one week, I will contact Google Benelux (I live in the Netherlands). They are screwing the wrong guy here.

Mega B

The trouble is it may not have been family or friends it could very easily of been a competitor or someone just mucking about.I think that is the bit that sucks because they dont tell you or give you a idea why.

And without that info what has caused the problem you could ride into Google HQ with both pistols shooting and they still wont budge,i wish you all the very best in your search for justice and if you could keep us all updated

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TrafficLicious

Sorry to hear that Andreas. That's also the reason why I shy away from monetizing with Adsense.

All the best to you. =)

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GiorgosK

If you have not clicked your adsense or anybody from your family
then try to explain to them that it was a mistake.

When I was starting out with adsense some friends thought they are helping me out by clicking excessivelly on the ads, but I suspect google can track and realize assocciations or even people just coming to your site for just clicking the ads !!!

I once clicked on one of my own ads and I immediatelly reported it, and got a quick reply that the click won't be counted but I was encouraged not to do it again but that they appreciated the honesty. Be honest with them.

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seo4china

1) You are banned because you break up rules specified by the TOS. There is always a reason.
2) Now that you are out of Google Adsense, there is no point in complaining. Start trying other PPC networks, or even affiliate networks. You might find that you will end up earning even more

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tedysh@optusnet.com.au

I just had my Adsense account suspended, with exactly a similar letter as above. My account had been opened for nearly 3 years and I had only about US$73 in credit. I never cashed anything from Adsense during all this time! All of a sudden my site looks mutilated and for absolutely no reason!

I have answered Google's email with a request to appeal their decision but so far had no answer at all. I KNOW, I had done nothing wrong! In fact, I feel cheated here! I am not at all impressed with the way Google is handling its affairs! I have put a lot of work into placing all these adds on my web site and am certain that Google have very well benefited from my work. Now, all I am left with is more work, to remove Adsense. Quite a disgrace!