edcpartners

What is more valuable - great customer service, or a great price?

stOx

Great price. If the products are too expensive for people to buy they wont even get to see the customer service.

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micksss

Great price and customer support are equal to me in hosting. Both are high requirements.

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swazi

What do you mean by great? Cheap, probably? Then the whole question sounds somehow contradictory, as you can't pay little for really great support, as to be great staff has to be well-trained and paying peanuts to your staff, you will end up hiring monkeys.
Anyway, nowadays in the hosting industry the price of the decent shared plan is around $7-15.
I was lucky to get a package plan from onthespothosting.net at $7 and get ther phone/ticket support I find satisfying my needs.

bermuda

Both are important but many might prefer a powerful customer support team is better even accompanies by expensive packages.

look4edmund

1st Priority is definitely Product. Therefore marketing is definitely crucial. It's like chicken and egg situation. Of course, customer service is also important because...as Jay Abraham teaches, find out the life time residual income a customer is to you.


Regards,
Edmund Ng

Meti

Well, I think it is the Great price, however I wouldn't go with a really, really great price, if it sounds too good to be true, it probably is. Great customer service is another very important thing to look into when looking for a web host.

Meti

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Web Catalogue - Quality Web Directory

olkin

The art of marketing is about finding the right proportion between the product quality and its price, the price is calculated on the basis of your business plan, it's also connected with positioning of your product.

lajocar

a balance between product and price.

this will definitely make the customer happy

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how to make a website | beginner seo tutorials

JohnG

Great customer service is much more valuable to me.

Here is another one. You are purchasing an item and you can choose only two of the following three attributes. Which two do you choose.

Cheap Price High Quality Fast Delivery

John

jfranktoo

Depends what you are selling.

If what you are selling is commonplace, and there are many supply sources, then a large part of the market will be price sensitive. Particularly is this true if the product is at a high absolute purchase price (petrol) but not so true if it is a low purchase price (ball point pens).

Even in a generally price sensitive market not everyone will buy automatically at the lowest price. You can often differentiate with service quality provided that you prove it in some way, and usually a significant proportion of the market will move your way. (12 hour deliveries versus 24 hour versus next Tuesday)

Having sold with satisfaction to the customer before is a key differentiating aspect of your service, which will gain you a slightly better price from past customers in most markets. It may not be fair, but it is business.

With widely differentiating products, price is generally insignificant. Product performance, brand reputation and service back up is critical. (wrist watches)

What is not often realised is that in these markets there is often/usually what is known as an inverse demand curve at the bottom price level. i.e. if suppliers could find a way of raising their prices, then their total sales will increase! To do this, they need to search for something unique in their sales offering, which at least some people in the market want.

Many careers have foundered on the notion that sales will go up if only we lower the price. This strategy is often followed much later by the tactic called looking in the Daily Telegraph/Sunday Times job ads.

There is more on this at www.john-winkler.com

John
ps Discounting and and offering call birds is a different game. New set of rules - different dynamics.

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Jeccles

I have maintained for years that there are no original companies out there. The only thing that will set your company apart from the other dozens of companies in your industry, is customer service. You need to go out of your way to not only help the customer but anticipate their needs.

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hasan_889

My vote is for great price!!!

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Goggaa

Great customer service at an affordable price.

tekilaboom

The combination of an excellent customer sevice and cheap prices is the best thing for me.